Customer Service Representative

3 weeks ago


North Reading, Massachusetts, United States Massage Envy Full time
Overview

Welcome to Massage Envy North Reading, where we strive to deliver exceptional customer experiences and support our team members in their personal and professional growth. Our franchise is part of a national network of independently owned and operated locations.

Sales & Customer Service Associate Role

We are seeking a highly motivated Sales & Customer Service Associate to join our team. As a key member of our staff, you will be responsible for providing outstanding customer service, promoting the value of Total Body Care, and supporting clinic flow. If you have a passion for helping others and are committed to delivering an excellent experience, we encourage you to apply.

About the Job

This full-time opportunity offers a competitive base pay of $16-$17 per hour, plus bonuses and commissions. Benefits include 401(k), paid time off, employee referral bonus program, and employee assistance program. You will also enjoy a flexible schedule, in-depth product and service training, and opportunities to earn free services and products.

Responsibilities
  • Provide exceptional customer service and ensure every guest feels valued and understood.
  • Promote the value of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, booking appointments, and encouraging homecare retail purchases based on recommendations.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
  • Help grow and retain a client base through in-person and phone/email outreach.
Culture & Support

We offer a supportive community that celebrates individuality and shares knowledge. Our trained leadership is invested in your success, and we recognize outstanding performance through award programs like Sales Associate of the Year.



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