Customer Experience Ambassador
3 days ago
At Planet Fitness, Inc., we strive to create an environment where our members can reach their full potential.
Salary and BenefitsThe estimated annual salary for this position is $45,000 - $65,000 per year.
Job DescriptionWe are seeking a highly motivated Member Services Representative to join our team. The successful candidate will be responsible for delivering exceptional customer service, ensuring a positive member experience, and providing support to our members and employees.
- Greet members, prospective members, and guests with a friendly and welcoming demeanor.
- Provide assistance with front desk activities, including answering phone calls, checking members into the system, new member sign-ups, and taking prospective members on tours.
- Facilitate updates to member accounts, respond to member questions and concerns, and maintain the neatness and cleanliness of the club.
To excel in this role, you should have:
- A background in customer service, preferably in a fitness or health-related setting.
- Basic computer proficiency and strong communication skills.
- A passion for fitness and health, as well as an upbeat and positive attitude.
- Punctuality and reliability are essential, as well as exceptional customer service skills and the ability to interact positively with members and colleagues.
- A high school diploma or equivalent is required, and you must be at least 18 years old.
This role requires continuous standing and walking during shifts, as well as occasional lifting of up to 50 pounds. You may also encounter cleaning tasks that require frequent bending, reaching, and kneeling.
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