Financial Solutions Coordinator
2 days ago
At Community Choice Financial Family of Brands, we strive to be more than a financial service provider – we aim to be a trusted ally for hard-working individuals seeking quick and reliable financial solutions.
About UsWe have served as a national leader in short-term credit solutions for over 30 years. Our services include Payday Advances, Cash Advances, Title Loans, Check Cashing, Western Union, Bill Pay Services, and Green Dot Visa Debit Cards in our centers as well as online loan products.
Salary and BenefitsThe base pay for this position is $20.00/hr. Our comprehensive compensation package includes a range of benefits designed to support your professional and personal growth. These benefits include:
- A comprehensive new hire training program
- Access to a robust learning management system, full of e-learning modules and training programs
- Performance-based career advancement opportunities
- An Educational Reimbursement Program (up to $5,000 per 12-month period, then up to $10,000 per 12-month period after five years with the Company)
- Multiple coverage choices for medical insurance, including free telemedicine and medical spending account options
- A traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
- Company-Sponsored Life and AD&D Insurance
- Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and pet insurance
- Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
As a Customer Service Representative at Community Choice Financial Family of Brands, you will play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store experiences.
Key Responsibilities- Forge lasting relationships with customers to drive repeat business
- Review, validate, and process customer transactions with accuracy, including check cashing, money transfer, and customer payments
- Proactively offer personalized financial services that fit customers' lifestyles
- Maintain accurate customer information in our Point-of-Sale (POS) system
- Build new business through inbound and outbound call campaigns
- Assist with customer account management and collections
- Maintain store appearance and meet cleanliness standards
- Uphold compliance with Company policies and procedures
- Engage in ongoing training and stay updated on our evolving products and processes
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and peers
- Meticulous attention to detail and data entry skills
- Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
- Must be at least 18 years old
- Background check required (subject to applicable law)
- Ability to meet physical demands of the job, including standing up to 90% of the time and moving about inside and outside of the store
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