Customer Service Representative

3 weeks ago


Escondido, California, United States 1-800-PLUMBER Full time
Job Description

We are seeking a highly motivated and organized individual to join our team as an Office Administrator. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels.

About Us

1-800-Plumber +Air is a premier plumbing and HVAC company dedicated to delivering unmatched service to our customers. Our Win/Win/Win model ensures that our customers, employees, and the company all benefit from our partnership.

Responsibilities
  • Answer inbound calls and provide assistance to customers in a timely and professional manner
  • Dispatch calls to technicians and ensure efficient resolution of customer issues
  • Perform basic accounting functions, including processing invoices and managing financial data
  • Greet visitors and provide general administrative support
  • Utilize great communication skills to ensure customer satisfaction and gather necessary information during calls
  • Schedule technician appointments and manage calendar events
  • Enable calls to an answering service at the end of the day
Requirements
  • Courteous and pleasant demeanor with excellent communication skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Bachelor's degree in Business Administration or related field (or equivalent experience)
  • Reliable transportation and valid driver's license
  • Active cell phone with reliable coverage
  • Pass a background check and drug test
Compensation

The estimated salary for this position is $18.00-$22.00 per hour, based on industry standards and location. Benefits include opportunities for growth and development within the company, as well as a competitive compensation package.

About 1-800-Plumber +Air

As an independently owned and operated franchisee, our company values honesty, integrity, and customer satisfaction above all else. We strive to create a positive work environment where employees can grow and succeed.



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