Customer Success Engineer
3 days ago
FYIsoft is seeking a Customer Success Engineer to join our team. As a key member of our customer support team, you will be responsible for ensuring the success of our customers by providing timely and effective technical support.
This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and a strong work ethic. You will also need to be able to prioritize tasks effectively and manage multiple projects simultaneously.
Responsibilities:
- Provide technical support to customers and partners.
- Install and configure the FYIsoft software.
- Troubleshoot issues and document support activities.
- Participate in testing of new software releases.
- Lead user training sessions, as needed.
Requirements:
- 5 years of experience in a software customer support role.
- Experience with Microsoft SQL Server 2014 or above and a solid understanding of T-SQL, views, and triggers.
- DML, DDL, normalization experience.
- ETL processing and tools expertise, especially SSIS.
- Microsoft IIS and Active Directory/LDAP administration and configuration experience is required.
- Knowledge of Windows Server.
- Bachelor's or Associate Degree with a concentration in Computer Science or Information Systems.
Salary Range: $90,000 - $115,000 per year.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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