Home Care Operations Manager
3 days ago
At ComForCare Home Health Care - North Wake County, we help people live their best lives every day. Our caregivers are at the heart of our mission, and we value celebrating success, building connections, and having fun. We have been recognized as a 2024 News & Observer Best Place to Work and Best Home Care Agency, as well as Wake Weekly's Best Home Care Provider and Best Senior Services.
Job DescriptionWe are seeking an experienced Administrative Scheduling Manager to join our team. This role requires strong organizational and communication skills, as well as the ability to prioritize effectively and manage multiple tasks in a fast-paced environment. If you are highly organized, passionate about helping others, and ready to make an impact in a well-established home care agency, this role is for you.
Responsibilities and Qualifications- Client Scheduling & Coordination: Manage daily client schedules, matching care needs with qualified staff (PCA/CNA) in accordance with state regulations and client care plans.
- Staff Management: Participate in hiring, onboarding, and orienting new employees. Address disciplinary needs as required and support employee retention efforts.
- On-Call Duties: Share 24/7 on-call responsibilities to provide support for client needs.
- Database Management: Maintain accurate records in scheduling and information databases for both clients and staff, ensuring systems are kept current.
- Supply Management: Coordinate and manage supplies for the organization as needed.
- Compliance: Keep employee documentation and files up-to-date to meet regulatory requirements.
- Education: High school diploma required; Associates or Bachelors degree preferred.
- Experience: Minimum of 3 years in administrative or scheduling roles, ideally in home care, human resources, or customer service.
- Skills:
- Strong Organizational Skills: Prioritize effectively and manage multiple tasks in a fast-paced environment.
- Excellent Communication Skills: Engage with clients, caregivers, and colleagues.
- Computer Proficiency: Experience managing multiple tasks using computer software.
- Additional Requirements:
- Age Requirement: Must be at least 18 years old with valid work authorization.
- Customer Service: Strong customer service skills, a positive attitude, and a team-oriented mindset.
The salary for this position ranges from $60,000 to $80,000 per year, depending on experience. Our benefits package includes paid holidays, paid vacation time, financial benefits like 401K and profit sharing, and a Christmas bonus.
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