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Retail Sales Leader

2 months ago

Trumbull, Connecticut, United States Hallmark eCards Full time
About This Role

We are seeking a highly motivated and customer-focused Retail Sales Leader to join our team at Hallmark Gold Crown. As a key member of our store team, you will be responsible for delivering an exceptional consumer shopping experience that leaves guests feeling inspired, enabled, and eager to return.

Key Responsibilities
  • Model and coach selling skills to ensure all team members are up to date on products and offerings to meet customers' relationship needs.
  • Lead staff when the Store Manager is not available and provide feedback along the way.
  • Conduct point-of-sale audits and assist the Store Manager with other inventory management procedures.
  • Communicate daily priorities, goals, and store and corporate communications while ensuring a dynamic, fun, and supportive team environment.
  • Create and maintain a warm, inviting, easy-to-navigate shopping environment.
  • Help and affirm customers in finding the perfect card and gift solutions to fulfill their missions of caring and connecting.
  • Make the interaction easy and convenient for shoppers by effectively handling store operations - product replenishment & merchandising, ringing sales, processing shipments, managing inventory, etc.
Requirements
  • At least 18 years of age.
  • One or more years of experience in retail, sales, or customer service; OR at least 6 months experience in a Hallmark Corporate Store.
  • Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends.
  • Availability to open and close the store 3+ times per week and 2+ weekend shifts per month.
  • Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds, e.g., fixture parts and cartons.
Preferred Qualifications
  • High school diploma or equivalent.
  • Two or more years of previous experience in (specialty) retail, sales, or customer service.
  • Strong customer-focused engagement and consultative selling skills.
  • Ability to communicate effectively with customers and employees.
  • Demonstrated success working as a member of a team.
  • Ability to receive feedback and take action when appropriate.
  • Strong sense of urgency, flexibility, and willingness to adapt to change.
  • Desire and ability to learn the business.
  • Proficiency and comfort using a computer and other technology.
What We Offer

Hallmark is an equal opportunity employer. We offer a competitive hourly pay range of $13.50 to $15.00 and a comprehensive benefits program, including savings and 401(k) plans, investment assistance, and discounts on merchandise and childcare. We are committed to enriching the lives of our part-time employees and providing opportunities for growth and development.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.