Wealth Management Client Account Lead

3 days ago


Salt Lake, Utah, United States BankTalent HQ Full time
Job Summary

Zions Bancorporation is a leading financial services company operating in western markets. We are committed to creating fulfilling opportunities for outstanding individuals within our organization.

We value our employees and are dedicated to being an employer of choice in our communities. With benefits starting on day one, 12 bank holidays, profit sharing, and company-matched 401(k) contributions, we offer a competitive package.

Key Responsibilities
  • Lead a team of Client Account Service Associates and Registered Associates in delivering top-quality service to Wealth Advisors and their high-net-worth clients.
  • Oversee the accurate and efficient execution of client service requests, including new client onboarding, account opening, account maintenance, money movements, reporting, and other items.
  • Resolve escalated client inquiries and service needs by partnering with third-party vendors, various internal departments, and other team members.
  • Proactively identify and implement process improvements to enhance team efficiency and improve the Wealth Advisor and client experience.
  • Collaborate with Wealth Advisors, Bankers, and other Relationship Managers to understand client needs and develop comprehensive wealth management solutions.
  • Conduct performance evaluations and provide regular feedback to service team members to foster continuous improvement and professional development.
  • Ensure the service team receives ongoing training across the multi-state and multi-platform environment.
  • Define and implement metrics, systems, process, and procedure to ensure individuals and the team can deliver on all service and support expectations.
  • Ensure the team's operations adhere to industry regulations and the company's internal policies and assist with regulatory inquiries or audits as required.
  • Ensure all activities are conducted within the established risk framework of the company.
Requirements
  • Bachelor's degree in finance, business, or a related field.
  • Advanced degrees or certifications (e.g., MBA, CFP) are a plus.
  • 4-6+ years of experience leading service or operational teams at a wealth management or brokerage firm.
  • Required licensing, FINRA Series 7 & 66 (65/63), life and health insurance.
  • Strong understanding of financial products, investment strategies, and the regulatory environment.
  • Ability to think critically, pay attention to details, and use analytical skills.
  • Exceptional interpersonal and communication skills with the ability to influence others.
  • Strong leadership and team management capabilities.
  • Ability to work under pressure and manage multiple priorities.
  • High level of integrity and professionalism.


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