Data Insights Manager
7 days ago
Job Overview
At Insight Global, we are committed to creating diverse and inclusive environments where our employees can bring their full, authentic selves to work every day.
We are seeking an experienced Data Insights Manager who will report into the Director of Workforce Management & Digital Strategy. This role is responsible for gathering, analyzing, and interpreting call center data and operational processes to identify opportunities for improvement and provide actionable insights.
The successful candidate will have a strong background in data science, with experience working with SQL, SSRS Reporting, Databricks, PowerBI, R/Python, VBA, and Shell Scripting.
Key Responsibilities:
- Analyze call center data to identify trends and areas for improvement
- Develop and implement data-driven solutions to improve call center operations
- Collaborate with the Enterprise Data Analytics team to ensure alignment with business goals
- Present reports to management, utilizing data sources to uncover relevant relationships
- Act as a liaison between the call center and the data analytics team
Requirements:
- Bachelor's Degree in a relevant field (e.g. computer science, mathematics, statistics)
- Minimum 4 years of experience as a Data Scientist or related field
- Strong knowledge of call center terminology (e.g. Avg Handle Time, Talk time, Volume offered vs handled)
- Advanced Excel experience
- Experience with SQL, SSRS Reporting, Databricks, PowerBI, R/Python, VBA, and Shell Scripting
Benefits:
Insight Global offers a competitive salary range of $120,000 - $160,000 per year, depending on experience. Additionally, our company provides a dynamic and inclusive work environment, opportunities for professional growth, and a comprehensive benefits package.
Location:
This role is remote-friendly, but must be located outside of Alabama, Alaska, Colorado, Florida, Georgia, Indiana, Kansas, Louisiana, Maryland, Michigan, Mississippi, North Carolina, South Carolina, Tennessee, Texas, or Virginia.
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