Retail Sales Associate

2 days ago

Orange, California, United States Floor & Decor Holdings, Inc. Full time
Job Summary:

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Floor & Decor Holdings, Inc. As a Retail Sales Associate, you will play a key role in providing exceptional customer service, maintaining a clean and organized sales floor, and contributing to the overall success of our store.

Key Responsibilities:

• Connect with customers, ask about their projects, and recommend our products to excite customers about their purchase.
• Provide above-and-beyond customer service and exceed customer expectations when assisting customers.
• Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable, and safe.
• Work in cooperation with management and team members to achieve sales goals.
• Process customers at checkout using the point-of-sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Follow established cash, check, and credit card acceptance procedures.
• Create price tags and merchandise signs. Stock, tag, and display merchandise.
• Act and work in a manner consistent with the company's core values.
• Demonstrate and understand compliance of the company's safety processes.
• Answer the telephone according to the company guidelines.
• Be available to assist in other areas of the store as needed.
• Work in a fast-paced environment with accuracy.

Requirements:

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Ability to handle multiple tasks and work well under pressure.
• Some positions may require completion of forklift certifications through F&D.
• Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.

Working Conditions:

• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements:

• Ability to exert 30-60 pounds of force occasionally, and/or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch, or crawl.

Equal Employment Opportunity:

Floor & Decor Holdings, Inc. provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion, or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits, and all other privileges, terms, and conditions of employment.

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