Customer Service Representative
3 weeks ago
Aaron's is seeking a Customer Service Representative to serve as a coach to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product.
As a Payment Collection Coach, you will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership. Estimated Salary: $12.25 - $13.00 per hour.
The ideal candidate will have excellent interpersonal and communication skills, be able to effectively multitask, and possess strong negotiation and persuasion skills.
**Job Responsibilities:**
- Maintain updated customer information in the store computer system and document all customer payment appointments.
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
- Sell customers on the benefits of timely lease agreement renewal payments.
**Requirements:**
- United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
- Ability to work schedule of hours varying from 8 am to 9 pm.
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
- Two years of retail/customer service experience preferred.
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