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Quality and Risk Management Coordinator

2 months ago

Hazel Green, Alabama, United States AHC Millennium Full time

The Quality and Risk Management Coordinator will spearhead the development and execution of initiatives aimed at enhancing quality and mitigating risks within the organization. This role involves continuous monitoring of patient outcomes and associated risks throughout the treatment process, as well as conducting thorough reviews and audits related to risk management within the facility.

In addition, the Coordinator will oversee the organization, direction, and supervision of tasks related to the collection, examination, processing, and maintenance of medical records.


KEY RESPONSIBILITIES:
To excel in this position, the individual must effectively fulfill each essential function, with or without reasonable accommodation.

  • Oversee performance metrics in critical areas such as clinical outcomes, quality assurance, and service excellence.
  • Formulate and execute the organization's risk management strategy to align with its mission and strategic objectives while adhering to applicable federal and state regulations and accreditation standards.
  • Provide education and training to leadership and staff regarding risk management protocols and their specific roles in these initiatives.
  • Guide and support departments in crafting effective risk management strategies.
  • Gather, assess, and maintain data related to identified risk areas.
  • Conduct investigations and analyses to determine root causes; identify trends and implement corrective measures as necessary.
  • Actively engage in or facilitate committees focused on risk management, safety, and quality enhancement.
  • Perform random audits of patient records to identify risk areas, including but not limited to admission/readmission audits.
  • Assist in the onboarding of skilled residents into the facility.
  • Ensure compliance with documentation standards.
  • Support scheduling of physician appointments.
  • Manage incoming calls and direct them to the appropriate personnel.
  • Assist with daily operational tasks as required.
  • Identify and rectify inaccuracies in documentation according to established protocols.
  • Support charge nurse duties as assigned.
  • May participate in an on-call rotation as needed.
  • Other responsibilities as assigned.

JOB REQUIREMENTS:
  • Uphold the confidentiality of records and information pertaining to residents, staff, and the facility.
  • Adhere to established safety protocols and isolation procedures.
  • Foster an environment of positivity, warmth, and attentiveness to residents' personal and healthcare needs.
  • Recognize and respond to resident emergencies promptly.
  • Contribute to creating a culture of mutual respect and open communication across all disciplines.
  • Cultivate team spirit and enthusiasm.
  • Serve key stakeholders, including patients, colleagues, physicians, and the community, with dedication.
  • Approach problem-solving methodically to achieve desired outcomes.
  • Respect and adhere to all policies regarding patient confidentiality and anonymity.
  • Interact in a friendly, supportive, and professional manner with patients, families, physicians, and colleagues.
  • Promote and ensure a drug-free and violence-free workplace.
  • Maintain a consistent work schedule.
  • Successfully complete all required training.
  • Manage multiple priorities effectively.
  • Reliable transportation is necessary.
  • Maintain regular and dependable attendance.

TECHNICAL SKILLS:
  • Proficient in various operating systems and standard office equipment.
  • Familiarity with Microsoft Suite applications.
  • Competence in using desktop, laptop, and/or iPad devices.
  • Knowledge of personal protective equipment (PPE) and standard medical tools.

QUALIFICATIONS:
Skills:
  • Proficient in data collection, analysis, and interpretation.
  • Understanding of federal and state regulations and accreditation standards.
  • Strong leadership capabilities.
  • Ability to educate and mentor others on risk management topics.
  • Capacity to embrace process improvements and foster a culture of fairness.
  • Competence in leading teams through complex issues.
  • Knowledge of legal aspects of clinical practice and professional standards.
Experience:
  • Significant supervisory experience in a geriatric care setting.
  • Minimum of one year of experience in risk management, quality improvement, health information management, healthcare administration, patient care, or business management is preferred.
  • Experience in geriatric care is advantageous.
EDUCATION AND CERTIFICATION:
  • Graduate from an accredited nursing program with a registered nursing degree.
  • Current RN license in the state of employment.
  • CPR certification is required.
  • Completion of continuing education as mandated to maintain licensure.

SUPERVISORY RESPONSIBILITIES:
  • This position does not have supervisory responsibilities.
  • May require occasional guidance from management in extraordinary situations.

WORKING ENVIRONMENT:
  • Ability to lift up to 40 pounds.
  • Risk of exposure to bloodborne pathogens and other infectious diseases.
  • Work is typically conducted in a well-lit, temperature-controlled long-term care facility.
  • Frequent exposure to above-average conversational noise.
  • Position may necessitate flexible hours, unscheduled overtime, or weekend work.
  • Proficiency in spoken and written English is required.
  • Travel may be necessary.

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.


EEO STATEMENT:
This employer participates in E-Verify.