Senior Data Analyst, Product Digital Restaurant Experience

4 weeks ago

Newport Beach, California, United States Chipotle Mexican Grill Full time
Unlock the Power of Data

At Chipotle Mexican Grill, we're on a mission to cultivate a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients. As a Senior Data Analyst, Product Digital Restaurant Experience, you'll play a crucial role in analyzing data throughout the entire customer journey, from ordering to post-order care support.

Key Responsibilities
  • Collaborate with cross-functional stakeholders to understand business challenges and key success metrics.
  • Extract, transform, and analyze large datasets from multiple sources to pinpoint areas for improvement.
  • Translate complex data findings into clear and actionable recommendations to guide strategic decisions, improve conversion rates, reduce ordering frictions, and enhance the customer experience.
  • Monitor key performance indicators (KPIs) and provide insights to inform product strategy.
  • Troubleshoot/assist in identifying order issues throughout the customer journey.
  • Proactively gather and analyze customer issues to uncover patterns, correlations, and predictive insights.
Requirements
  • Bachelor's Degree (BA/BS) from 4-year college or university preferred.
  • 3+ years of experience with guiding improvements through reasoning and analysis.
  • You have experience working cross functionally supporting digital products teams and an understanding of key metrics.
  • You can translate data from multiple sources into relevant and actionable recommendations for digital products and partners.
  • You have proficiency in scripting and programming skills, working with large datasets, along with SQL expertise.
  • You are proficient in various data query and data visualization tools such as Snowflake, Splunk, etc.
  • You have excellent written and verbal communication skills coupled with solid listening and presentation skills.
  • You excel in collaborative environments and work positively with others.
  • Your authentic, burrito (or bowl) loving self.
What We Offer

A reasonable estimate of the current base pay range for this position is $98,000.00–$132,500.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a leader in the food industry, committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose. We're a people-first company rooted in values, and our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

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