Vehicle Sales Specialist
6 days ago
The Vehicle Sales Specialist role at CarMax is a fast-paced retail sales environment where you will work as part of a team to meet sales targets and handle multiple customer interactions.
To ensure successful outcomes, the ability to quickly build rapport with customers and understand their needs is essential. You will manage a variety of tasks, including vehicle sales, processing sales paperwork, assessing vehicle condition for appraisals, and managing repair orders, often with limited supervision.
Key Responsibilities:- Deliver exceptional customer service by guiding customers through the entire sales process, from initial contact to delivery and financing applications.
- Conduct thorough vehicle condition assessments by collecting, recording, and communicating information to Buyers for customer appraisals.
- Check in and receive vehicles shipped to CarMax; complete daily scanning and reconciliation of vehicle inventory.
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing.
- Demonstrate excellent communication skills.
- Display confidence in self, product, and CarMax.
- Ability to build and maintain strong relationships.
- Demonstrate strong team behaviors, including integrity, respect, inclusion, fairness, and fun.
- Balance customer needs with business requirements when making decisions.
- Seek to fully understand and meet customer needs.
- Create win-win solutions to customer issues.
- Get work done efficiently, on time, and follow established processes.
- Drive work processes and pay close attention to detail.
CarMax revolutionized the auto industry by providing an honest, transparent, and high-integrity experience customers desire and deserve. Our innovative approach to car buying and selling has made us the nation's largest retailer of used cars, with over 200 locations nationwide.
We are an equal opportunity employer and offer employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Estimated Salary: $40,000 - $60,000 per year
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