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Automotive Service Operations Leader

2 months ago


Carlsbad, United States Tate Branch Autoplex Carlsbad Full time
Job Overview

We are seeking a dedicated Service Manager to oversee our automotive service operations at Tate Branch Auto Plex. The ideal candidate will possess a robust background in service leadership and exceptional customer relations. Key responsibilities include fostering strong customer connections, setting departmental objectives, and remaining informed about the latest product advancements.

Our Commitment

At Tate Branch Auto Group, we are committed to excellence in every aspect of our operations. To achieve this, we prioritize outstanding customer service, a supportive work environment, and active community engagement. We offer a rewarding career path for motivated individuals looking to make a difference.

Benefits Offered

  • Competitive Salary with Performance Bonuses
  • Flexible Work Schedule
  • Comprehensive Health Coverage (medical, dental, vision)
  • Paid Time Off and Sick Leave
  • Retirement Savings Plan (401(K))
  • Professional Development Opportunities
  • Employee Discounts on Services

Key Responsibilities

  • Assist clients with service inquiries, repairs, and necessary explanations for each service performed
  • Identify customer needs and align them with appropriate service solutions
  • Communicate service progress and updates to customers throughout the repair process
  • Stay informed about new products, features, and attend training sessions as needed
  • Implement a customer follow-up system to encourage repeat business and enhance customer satisfaction
  • Recruit and manage service department staff, ensuring high performance in customer service
  • Establish departmental goals, including an annual budget and marketing strategies to attract new clientele
  • Maintain a high Customer Service Index (CSI) rating by promptly addressing customer concerns

Qualifications Required

  • Minimum of 3 years of experience in a service management role
  • Strong emphasis on delivering exceptional customer service
  • High school diploma or equivalent; further education is a plus
  • Valid driver's license with a clean driving record
  • Proactive attitude, with a desire to improve and collaborate with internal teams

Tate Branch Auto Group is an equal opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.