Restaurant Team Lead

1 day ago


Johnson City, Tennessee, United States McAlister's Deli Full time

The estimated annual salary for this position is around $35,000 to $45,000.

Company Overview

Southern Rock Restaurants, LLC operates as a franchisee of renowned brands. Our core value 'Have Fun, No Regrets' reflects our dedication to creating an enjoyable work environment. We prioritize the growth and well-being of our team members, fostering a culture of innovation and opportunity.

Description of Position

The Shift Leader plays a pivotal role in ensuring exceptional service and high-quality food are delivered in a clean, safe, and welcoming atmosphere. This individual will oversee various aspects of restaurant operations, including managing inventory, maintaining food quality, and adhering to sanitation standards.

Key Responsibilities
  • Team Leadership: Guide, mentor, and train team members to ensure seamless operational execution.
  • Labor Management: Monitor labor metrics, manage sales throughout shifts, and maintain adherence to scheduled labor projections.
  • Cleanliness and Maintenance: Ensure all assigned cleaning duties and tasks are completed thoroughly and with integrity.
  • Multifaceted Skills: Possess proficiency in all restaurant positions and work collaboratively with team members in each area.
  • Exceptional Guest Experience: Contribute to providing a superior guest experience by following the Six Service Standards and PLUS 1 as needed.
  • Opening and Closing Duties: Perform opening and closing managerial tasks, including readiness checklists and cash handling responsibilities.
  • Guest Issue Resolution: Address guest concerns or conflicts and report them to the General Manager promptly.
  • Food Handling and Storage: Place, check in, and store food and orders efficiently.
  • Temperature Line Checks: Complete daily temperature line checks to ensure compliance with food safety practices.
  • Safe Work Environment: Help maintain a safe, clean, and fun work environment.
  • Communication: Effectively communicate essential information to the management team impacting the business.
  • Troubleshooting: Report any team member issues or concerns to the General Manager.
Requirements and Qualifications
  • Teamwork: Demonstrate excellent teamwork skills and ability to collaborate with others.
  • Positive Attitude: Showcase a positive energy with a strong desire to learn and grow.
  • Strong Communication: Possess strong communication skills.
Other Requirements
  • Physical Demands: Must be able to stand for up to 10 hours consecutively.
  • Lifting Capacity: Must be able to lift up to 50 lbs., with some lifting potentially overhead.
  • Reliable Transportation: Must have reliable transportation.
Compensation and Benefits
  • Medical and 401k Benefits: Full-time team members are eligible for medical, 401k, and vacation pay after one year.


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