Central Support and Pre-Qualification Team Member

3 weeks ago


Meridian, Idaho, United States Norco, Inc. Full time
Job Description

This role involves providing exceptional customer service to patients and referral sources, ensuring complete and accurate account details, and initiating customer contact.

Main Responsibilities:

  • Communicate with customers in a professional and enthusiastic manner
  • Manage a large amount of inbound and outbound calls in a timely manner
  • Follow call scripts when handling different topics
  • Identify customers' needs, clarify information, research every issue, and provide solutions
  • Keep records of customer conversations in Norco's electronic system in a comprehensible way
  • Meet personal qualitative and quantitative targets
  • In-depth knowledge of products, placements, availability, price, and use
  • Educate patients/clients on medical products and services
  • Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
  • Process customer orders and accurately input orders into computer systems
  • Arrange necessary referrals to community agencies or for those traveling, to assist in continuity of care


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