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Clinical Social Worker Supervisor in Newark, DE
1 month ago
Job Title: Care Management Supervisor
Job Specialty: Behavioral Health - Social Worker-Clinical
Job Duration: Full Time
Shift: Days
Guaranteed Hours: Not specified
Experience: Minimum 5 years in a healthcare environment, at least 2 years in a leadership role
License: Licensed Social Work credential required by June 11, 2024, State of Delaware; If RN, licensed to practice in the State of Delaware required
Certifications: CCM/ACM Certification preferred; if not in place, willing to complete within one year of hire
Must-Have: Master in Social Work (or related field) or BSN in Nursing (Masters preferred), with acute care practicum experience
Key Responsibilities:- Provide direct Care Management Services to a defined patient population while supervising Case Management & Social Work staff.
- Support department Managers, Directors, and Vice President in the direction and education of all phases of the Care Management process.
- Collaborate in a collegial manner with patients, physicians, staff, consultants, and ancillary departments.
- Responsible for direct oversight and supervision of department-based teams; coordinate special departmental projects like patient and staff satisfaction, length of stay reduction, and service delivery improvement.
- Maintain assignments and support departmental activities for Care Management team members.
- Identify and resolve team issues, and work with the patient, family, and healthcare team to formulate a discharge plan for appropriate post-acute care services.
- Gather and assess information regarding patient's needs, including physical, mental, family support, financial resources, and available community resources.
- Develop a comprehensive care management plan addressing identified patient needs.
- Provide oversight of PTO, disability time, and FMLA to ensure optimal staffing for service needs.
- Directly supervise department staff, including orientation, mentoring, coaching, and evaluation.
- Evaluate staff development opportunities and competencies, managing and evaluating Care Management staff.
- Coordinate and initiate training/orientation programs for staff and ongoing educational presentations.
- Maintain employee files in cooperation with the department Manager/Director.
- Communicate and interact with internal and external customers, including Information Services, Financial Services, Ancillary departments, Third Party Payers, community social service agencies, healthcare facilities, and nursing department liaisons.
- Assist in coordinating and scheduling meetings to support staff needs and improve department service delivery.
- Participate in preparation, review, and monitoring of departmental budgets in coordination with departmental Manager and Director.
- Engage in the development and maintenance of departmental policies and procedures.
- Contribute to Performance Improvement activities related to departmental functions, system-wide initiatives, and regulatory guidelines.
- Prioritize incoming requests and connect with Managers, Directors, or Vice President as needed.
- Perform other related duties as requested.
