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Senior Business Analyst

2 months ago

Houston, Texas, United States Westlake Full time
About the Role

We are seeking a highly skilled Senior Business Analyst to join our team at Westlake. As a key member of our Salesforce team, you will be responsible for administering and developing our Salesforce instance, including Manufacturing Cloud, Sales Cloud, Service Cloud, Experience Cloud, Commerce, Pardot, and App Exchange solutions.

Key Responsibilities
  • Salesforce Administration
    • Manage and maintain Salesforce configuration, including setup and customization of objects, fields, and relationships.
    • Develop and implement data integration with other business systems, such as SAP, Bourque, and TMS.
    • Coordinate with users, vendors, and third-party partners to identify issues, develop solutions, and implement value-added solutions.
  • Cloud Solutions Development
    • Collaborate with stakeholders to gather and understand business requirements and translate them into technical solutions within Salesforce.
    • Develop and customize Salesforce solutions to support and streamline business processes, including the creation of custom objects, workflows, validation rules, and other customizations as needed.
    • Integrate Salesforce with third-party systems using web services, APIs, and AppExchange packages.
  • User Support and Training
    • Provide daily problem resolution, data correction, and user support.
    • Troubleshoot support cases and platform issues, and escalate as appropriate.
    • Identify and bridge process/information gaps experienced by Salesforce users.
    • Provide training, coaching, and support to users at various organizational levels.
  • Project Management
    • Work with users, business, IT, and project sponsors to define effective solutions and assist in preparing required documentation for business projects.
    • Perform post-deployment evaluations to validate solution against requirements.
    • Assist with Program Management meetings.
    Requirements
    • Bachelor's degree in computer science, science, engineering, or related discipline and/or 5+ years of equivalent work experience.
    • Minimum 5+ years of experience as a Salesforce administrator.
    • Salesforce Admin certifications required – ADM 201 and ADM 211.
    • Salesforce Developer certifications – Platform App Builder, Developer I, and Developer II is a plus.
    • Knowledge of integration tools and techniques for Salesforce, such as REST and SOAP APIs.
    • Familiarity with Agile development methodologies.
    • Solid background in developing Apex Code, Lightning Web Component, Flow, Validation Rules, Approval Processes, and has a proven track record of delivering complex Salesforce solutions while delivering quality code.
    • Familiar with Visualforce page/code.
    • Familiar with application development software and hardware platforms.
    • Experience with other CRM systems and related technologies.
    • Understands all aspects of Salesforce configuration and technical/functional capabilities, including potential system implications of changes.
    • Ability to perform new Salesforce release evaluations with business owner & plan new functionality rollouts.
    • Ability to work on multiple projects simultaneously, meeting deadlines and exceeding end-user expectations.
    • Excellent written and verbal communication skills.
    • Prefer business experience related to the chemical industry.
    • Must have knowledge of computer software systems, and be capable of learning, understanding, and utilizing additional skills around these systems and the applications on them.
    • Must be able to conduct analysis of data, to reason through computational logic, to translate logic into computer systems, and to enter data into computer systems to achieve desired outcomes.
    • Must be able to provide training and support to users of computer software systems.
    • Must be a self-starter, self-motivating with effective communication skills, strong written and verbal skills.
    • Must possess knowledge of Trailhead, Manufacturing Cloud, Sales Cloud, Service Cloud, and Salesforce B2B Commerce Storefront experience.
    • Must be able to work independently with minimal supervision.