Sales Associate
3 weeks ago
The Sales Associate is a key member of the Pacsun team, responsible for delivering an exceptional customer experience and driving sales through passion for product, brands, fashion, and trends. This role requires a strong focus on customer centricity, result-driven performance, and authenticity in all interactions.
Key Responsibilities:
- Deliver an engaging, positive, and authentic customer experience with all customers
- Focus on full-price selling while maintaining awareness of product value and promotions
- Handle customer situations in compliance with policy and procedures, attempting to "solve for yes" and partnering with leadership when dealing with escalated issues
- Complete all assigned tasks in a timely and efficient manner
- Execute all visual directives and maintain visual standards set by the company and as directed by the management team
- Support high standards of organization and cleanliness, promoting a safe working and shopping environment to maximize the customer experience
- Uphold and comply with all company policies as outlined in the Policy and Procedure Manual, Code of Business Conduct, Employee Policy Guide, and the Safety Program
- Comply with all Loss Prevention policies and communicate violations directly to the leadership team or via the Silent Witness Hotline
- Share feedback from customers with the leadership team to improve the overall customer experience
Requirements:
- Passion for product, brands, fashion, and trends
- High School Diploma or equivalent preferred
- Effective written, verbal, and presentation skills
- Strong communications skills
- Excellent time management skills
- Proficient in math and possesses strong computer skills
Physical Requirements:
- The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
- The associate must frequently sit/stand for long periods of time and climb ladders as needed.
- While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle, or feel; as well as reach, twist, or squat.
- Ability to maneuver around sales floor, stockroom, and office areas.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
- Ability to work in an open environment with fluctuating temperatures and standard lighting.
- Hotel, Airplane, and Car Travel may be required for SM and above roles only.
Work Schedule:
This is a part-time position. Ability to work a range between 10-20 hours per week is required. As a National Retailer, flexibility with work schedule (able to work weekends, nights, peak holiday periods) is required.
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