Patient Access Specialist

1 day ago


Santa Ana, California, United States Alta Hospitals Full time
We are seeking an experienced Admissions Coordinator to join our team at Norwalk Community Hospital. As a Patient Access Rep I, you will play a crucial role in the efficient and orderly admission of inpatients and outpatients, ensuring accurate patient information is collected and that patients are aware of hospital policy and procedures. With our 24/7 emergency department and over a dozen specialties, you will have the opportunity to make a real difference in the lives of our patients and their families.

About the Role
This is a challenging and rewarding role that requires strong organizational skills, attention to detail, and excellent communication skills. You will be responsible for registering all patients according to department procedures, completing all necessary admission forms accurately and thoroughly, verifying medical record status, and preparing patients' financial folders. If you have a passion for delivering exceptional customer service and are looking for a new challenge, we encourage you to apply.

Key Responsibilities
As a key member of our admissions team, your responsibilities will include:
• Ensuring each account is billable and pre-certification requirements are met
• Contacting physicians' offices to obtain required pre-admission information as needed
• Explaining hospital policies regarding payment of services, collecting payments, and issuing receipts
• Requesting identification cards and insurance cards during the admission process
• Verifying insurance coverage and eligibility

Requirements
To be successful in this role, you will need:
• High School Diploma or GED
• One year of previous experience in a customer service role
• Basic understanding of medical terminology
• Excellent written and verbal communication skills in English
• Strong time management skills
• Ability to multitask and maintain a work pace appropriate to workload
• Excellent customer service skills
• Computer literacy and proficiency

Compensation
The estimated salary for this position is $25.00 per hour.

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