Tax Office Operations Manager

3 weeks ago

Paris, Maine, United States H&R Block Full time

We're seeking a highly skilled and organized Associate Team Leader to support our retail office during tax season. As a key member of our team, you'll be responsible for ensuring quality and consistent execution of our Service Standards, providing daily operations direction for the tax office, and serving as a point of contact for onsite escalated client service concerns.

Key Responsibilities:

  • Support the Multi-Unit Team Leader in executing and holding tax office associates accountable to Service Standards execution and client service experience.
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
  • Lead daily huddles and communicate essential information to office associates.
  • Serve as point of contact for onsite escalated client service concerns.
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.

Requirements:

  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude.
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
  • High school diploma/equivalent or higher.

About H&R Block:

We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

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