Patient Service Advocate
6 days ago
About Us: Founded in 1999, Quantum Health is a privately-owned healthcare navigation organization with a mission to simplify and improve the healthcare experience for millions of members. Our team of Healthcare Warriors is dedicated to ensuring that our members receive the care they need at an affordable cost.
The Role: As a Patient Service Representative (PSR), you will be the entry point into our healthcare navigation services. You will interact with members, clinicians, and service providers on the phone, using leading technology to simplify the complex healthcare landscape. Our paid six-week training program provides everything you need to succeed in this rapidly growing industry.
Key Responsibilities:
- Provide exceptional customer service through inbound/outbound calls
- Offer empathetic member guidance, including verification of benefits and creation of authorizations for treatment
- Ask probing questions to recognize additional patient needs and provide additional resources/solutions whenever possible
- Act as an advocate for our members by communicating with network liaisons, clinical professionals, and finance staff members
Requirements: To excel in this role, you should have strong customer service skills, a caring personality, and the ability to work independently. You should also be comfortable talking on the phone for extended periods and working efficiently on a PC using Microsoft Office and other software applications.
Benefits: We offer a comprehensive compensation package, including health, vision, and dental insurance, life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services, and more. Our 401(k) plan includes up to 4% employer match and full vesting on day one. You'll also enjoy paid time off, seven paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
Culture: At Quantum Health, we're committed to building diverse and inclusive teams. We're recognized as a Best Place to Work for 15+ years and strive to create a workplace where everyone feels valued and supported.
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