Conversational AI Engineer

3 weeks ago


Palo Alto, California, United States Amazon Full time

About the Role

We are seeking a highly skilled Conversational AI Engineer to join our team. As a key member of our group, you will be responsible for designing and implementing state-of-the-art NLP and ML models for tasks such as language understanding, dialogue management, and response generation.

Key Responsibilities:

  • Research and development of LLM-based chatbots and conversational AI systems for customer service applications.
  • Collaborate with cross-functional teams to integrate LLM-based solutions into Amazon's customer service platforms.
  • Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots.
  • Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions.

About the Team

Our team thrives on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment.

What We Offer

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status. The benefits that generally apply to regular, full-time employees include:

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan

Requirements

BASIC QUALIFICATIONS - Master's degree
- 2+ years of building machine learning models or developing algorithms for business application experience

Estimated Salary Range: $136,000 - $222,200 per year



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