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Customer Experience Associate

2 months ago

Muncy, Pennsylvania, United States Weis Markets Full time

{"ESSENTIAL DUTIES AND RESPONSIBILITIES": "The Customer Experience Coordinator is responsible for ensuring a positive customer experience by directing the flow of customers through the Front End, monitoring breaks and lunches, and enforcing security and cash control procedures. They must also assist cashiers with getting change, checking prices, voiding transactions, and conducting unannounced audits. Additionally, they will monitor the performance of cashiers and lot attendants, provide feedback to management, and participate in training/retraining of front-end associates.

Responsibilities also include operating front-end scanning equipment and register, performing all related check out procedures, and maintaining accuracy during transactions. They must also maintain proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.

The Customer Experience Coordinator must also maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions. They are responsible for general sanitation in the department, following cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.

This position requires the ability to work effectively in a team environment, cooperate with co-workers and superiors, and utilize all company provided Personal Protected Equipment (PPE).", "SUPERVISORY RESPONSIBILITIES": "This position currently has no supervisor responsibilities.", "QUALIFICATION REQUIREMENTS": "To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or experience completed or working towards a high school diploma or general education degree (GED). No prior experience required.", "Equal Opportunity Employer": "Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances."}