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Patient Care Coordinator
5 days ago
New Braunfels, Texas, United States Christus Health Full timePer Diem As Needed">This is a Per Diem As Needed position at Christus Health. The schedule will vary depending on hospital needs.">About Christus Health">Christus Health is a not-for-profit Catholic health system based in Irving, Texas. The organization was formed by the merger of four Catholic health systems and currently operates across nine states and 54...
Patient Care Coordinator
1 week ago
We are seeking a highly skilled and organized Patient Care Coordinator to join our team at Christus Health. As a key member of our ambulatory staff, you will be responsible for coordinating patient care services in an efficient and compassionate manner.
Responsibilities:
- Receives and directs phone calls from patients and physician offices, ensuring timely and accurate communication.
- Schedules patients for treatment by multiple providers and treatment areas, utilizing established guidelines and specific criteria.
- Prioritizes appointments to foster optimum patient care, efficient utilization of physicians' clinical staff, as well as equipment and facilities.
- Handles urgent patient care calls, alerting providers to emergent symptoms and concerns.
- Schedules urgent care appointments as needed and directed by physicians.
- Greets patients for scheduled and/or urgent care appointments and procedures.
- Confirms and verifies patient demographic and insurance information.
- Collects co-payments from patients upon arrival when applicable.
- Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
- Collaborates with insurers to obtain prior-authorizations for procedures and tests as needed.
- Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
- Verifies eligibility for procedures or tests from various healthcare institutions.
- Reviews and audits billing discrepancy reports and researches errors for resolution.
- Maintains accurate and timely records, logs, charges, files, and other related information as required.
- Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents, and staff.
- Prepares special reports or spreadsheets for physicians as requested.
