HVAC Service Representative
1 month ago
This position is responsible for answering incoming client telephone calls and assisting with the supervision and dispatching of all scheduled service and maintenance calls.
Key Responsibilities- Answer incoming client telephone calls and provide a professional and courteous greeting
- Recognize the importance of good communication with clients and maintain a pleasant demeanor at all times
- Ensure that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Notify clients ahead of time if the technician is not going to arrive within the scheduled time window
- Make outbound calls to clients to ensure satisfaction with repairs
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Good computer software skills are necessary
- Prior customer service experience is preferred
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
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