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Volunteer Engagement Supervisor

2 months ago

Houston, Texas, United States Houston Food Bank Full time
Position Overview

Starting Pay: $26.25

ROLE SUMMARY:

The Houston Food Bank thrives on the generosity of individuals who dedicate their time to our mission: providing food for better lives. The Volunteer Experience Team plays a vital role in ensuring that our organization remains the preferred choice for volunteers.

The Volunteer Engagement Supervisor is crucial to the Volunteer Services Department, overseeing a team of Volunteer Hosts who create enjoyable experiences for diverse groups of volunteers, accommodating up to 1,000 participants. We seek a passionate leader who enjoys fostering a positive team environment, engaging with volunteers, and collaborating across all departments.

Embrace and embody our PACT values: Purpose (leveraging our strengths to fulfill our mission), Accountability (taking ownership to achieve results), Courage (standing up for what is right), and Transparency (operating openly and honestly).

KEY RESPONSIBILITIES:

  1. Maintain reliable, consistent attendance on-site, ensuring punctuality to meet operational needs, including participation in meetings and presentations.
  2. Supervise Volunteer Hosts actively, conducting thorough walkthroughs of project areas to guarantee enjoyable and safe volunteer experiences.
  3. Lead team huddles before and after each shift to communicate essential updates, including volunteer groups, inventory, and assignments, while providing a brief overview of each task.
  4. Ensure all necessary documentation for projects is completed by Volunteer Hosts and relay important information regarding inventory and warehouse updates during shifts.
  5. Collect and share Volunteer Survey Data weekly during team huddles to facilitate project area adjustments and improvements.
  6. Collaborate with the Volunteer Experience Coordinator to plan and create next-day Volunteer Shift Schedules, ensuring team members are prepared with specific responsibilities.
  7. Allocate time for Volunteer Hosts to engage in ongoing training and professional development, including online modules and in-person meetings.
  8. Manage large or last-minute volunteer shifts, coordinating with team members to ensure project areas are prepared and product availability is known.
  9. Complete daily Supervisor Quality Check documentation while monitoring project areas.
  10. Review and approve Volunteer Hosts' paperwork before submission to the Volunteer Experience Coordinator, ensuring accurate reporting of metrics and production information.
  11. Facilitate ongoing communication with the Volunteer Experience Manager regarding shift schedules, performance issues, and other project-related matters.
  12. Promote safety in all project areas through proper equipment assignment and maintenance.
  13. Monitor equipment and supplies, accurately reporting safety and malfunction requests.
  14. Stay updated on AIB reporting protocols and collaborate with Facilities management to ensure success.
  15. Participate in all scheduled meetings as required by management.
  16. Coordinate with the Volunteer Services Coordinator and Volunteer Experience Manager for special project requests and volunteer group registration.

SUPERVISORY DUTIES:

Oversee one or more direct reports, providing guidance and support. Develop and maintain clear roles and expectations, practice performance management, and handle administrative duties related to team management.

QUALIFICATIONS:

Education/Experience:

  • High School Diploma or GED; some college or a bachelor's degree preferred.
  • Minimum of 2 years of supervisory experience.
  • Experience in volunteer management, event coordination, and project management preferred.
  • Customer service experience preferred.

Certificates, Licenses, and Registrations:

Must possess reliable transportation, a valid driver's license, and insurance.

SKILLS AND ABILITIES:

To excel in this role, candidates must demonstrate proficiency in the following areas:

  • Proficient in Microsoft Office Suite.
  • Ability to engage with a diverse population.
  • Exceptional public speaking and presentation skills.
  • Capability to establish objectives that align with strategic plans.
  • Strong independent working skills with sound judgment.
  • Efficient time management and adaptability to changing tasks.
  • Strong accountability and follow-through on tasks.
  • Attention to detail and ability to process complex information.
  • Planning and problem-resolution skills to mitigate potential issues.
  • Delegation and multitasking abilities.
  • Clear and effective communication skills.
  • Ability to thrive in a fast-paced environment.
  • Exceptional interpersonal skills and a positive attitude.
  • Professional composure and de-escalation techniques when necessary.
  • Strong organizational and analytical skills.
  • Ability to work collaboratively across the organization.

COMPLIANCE:

Responsibilities must be carried out in accordance with HFB policies.

REASONING ABILITY:

Ability to apply common sense to carry out detailed instructions and address problems with standardized solutions.

COMPETENCIES:

Business Insight / Instills Trust / Drives Engagement / Optimizes Work Processes / Directs Work / Composure / Manages Ambiguity / Communicates Effectively / Organizational Savvy / Decision Quality / Manages Conflict / Presentation Skills

PHYSICAL REQUIREMENTS:

Daily responsibilities include analyzing data, communicating, and remaining in a standing position for extended periods. The role requires frequent lifting of up to 50 pounds and the ability to hear alarms and alerts in a warehouse setting.

WORK ENVIRONMENT:

The position is primarily office-based but may involve exposure to various conditions, including strong food-related odors and outdoor weather. Noise levels may vary.

TRAVEL REQUIRED:

Minimal travel is expected for this role (up to 10% domestically).

This position supports all operational hours at the Houston Food Bank facilities and may require occasional flexibility.

Houston Food Bank is an equal opportunity employer, committed to attracting and developing a diverse workforce.