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Service Design Manager in IT Network Environment

2 months ago

Quitman, United States BlueWave Solutions Full time
Transforming Financial Networks through Innovative Service Design

We are the digitalization partner of the cooperative financial group, combining decades of banking expertise with modern information technology. Our IT solutions and services, tailored to banks, range from data center operations to the agree21 banking procedure to app development.

We leverage cutting-edge technologies such as artificial intelligence and smart data, prioritizing process optimization and regulatory compliance. Our goal is to provide innovative digital banking and near-banking experiences for over 1,000 banks and more than 30 million bank customers.

We systematically invest in the expertise of our more than 5,100 employees and consider sustainability as a strategic corporate goal. Our collaboration model is characterized by an agile, cross-functional approach in all areas of the company.

Key Responsibilities:
  • Design and implement IT service networks within one of the largest business customer networks in the financial sector in Europe (WAN, LAN, WLAN).
  • Collaborate with product management to create stable and high-performance network services, aligning individual customer requirements with the network architecture.
  • Serve as the central point of contact for network-specific individual customer business, ensuring the involvement of all relevant internal and external stakeholders.
  • Develop and manage the existing service strategy up to implementation, working closely with respective departments.
  • Apply in-depth knowledge of current network technologies to drive innovation and excellence in service design.