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Restaurant Shift Manager

2 months ago

Canton, Ohio, United States Wingstop Full time
Job Description

**Job Summary:**

We are seeking a highly motivated and experienced Restaurant Shift Leader to join our team at Wingstop. As a Restaurant Shift Leader, you will play a critical role in ensuring the smooth operation of our restaurant and providing an exceptional dining experience for our guests.

Key Responsibilities:

  • Team Leadership: Supervise and direct team members during your shift, ensuring they perform their duties effectively and efficiently. Provide guidance, training, and coaching to team members to maintain a high level of performance.
  • Customer Service: Deliver excellent customer service by greeting guests, taking orders, and resolving customer issues promptly and professionally. Ensure that all team members are friendly, attentive, and focused on delivering a memorable dining experience.
  • Food Quality and Safety: Oversee food preparation, cooking, and presentation to ensure it meets quality and safety standards.
  • Shift Management: Maintain an organized and clean restaurant environment throughout the shift. Address any issues or challenges that arise during the shift and escalate them to the General Manager as necessary.

Requirements:

  • Food Handler Certification: Required
  • Previous Experience: Previous experience in a fast-food or restaurant environment is preferred.
  • Excellent Customer Service Skills: Excellent customer service skills are essential for this role.
  • Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced, high-pressure environment.
  • Strong Leadership and Communication Skills: Strong leadership and communication skills are required to effectively manage a team.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for growth and development within the company.
  • Team Environment: A team-oriented environment with a focus on providing excellent customer service.