Chemical Operations Specialist
5 days ago
At National Carwash Solutions, we're dedicated to delivering top-notch cleaning solutions and services to the car wash industry. Our extensive network of equipment, service providers, and innovative products has earned us a reputation as North America's largest provider.
The RoleWe're seeking a skilled Chemical Operations Specialist to join our team. As a key member, you'll play a crucial role in ensuring maximum customer satisfaction by troubleshooting and resolving issues, identifying areas for improvement, and implementing proactive measures to enhance the customer experience.
Key Responsibilities:- Provide expert solutions to customers, enabling their businesses to thrive and deliver exceptional results.
- Conduct site preventative care and troubleshooting, including titration of products, volumetric measurements, and minor chemical equipment repairs.
- Responsible for site chemical conversions and installations, keeping customers informed of progress.
- Monitor customer levels and manage chemical inventory and replenishment orders at assigned sites.
- Maintain accurate Wash Key Reporting and Service Reports.
- Conduct NCS Site Surveys using established templates.
- Support corporate accounts (CTC) according to set protocols.
- Deliver on-site revenue program training and conduct technical and chemistry basic training with location personnel.
- Maintain up-to-date computer files of customers and their issues.
- Analyze customer outputs, providing recommendations for technical updates and efficiency improvements.
Identify areas of opportunity, conduct initial intake discussions, and communicate with sales management.
Requirements:- Associate Degree in Business Administration or related field preferred; equivalent practical experience considered.
- Car wash experience beneficial but not essential.
- Basic mechanical knowledge and aptitude.
- Excellent communication skills across all organizational levels.
- Strong Microsoft Office skills and basic computer knowledge.
- Demonstrated ability to provide exceptional customer service and support.
- Able to work independently with minimal supervision, as part of a team environment.
- Exemplary organizational skills and attention to detail.
- Willingly participate in occasional overnight travel (up to 40% based on territory and customer needs).
Our competitive salary range is between $55,000 - $70,000 annually, commensurate with experience. We offer a comprehensive benefits package, including health, dental, and vision coverage, matching 401(k), paid time off, and more.
About Us:National Carwash Solutions is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates regardless of background, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.
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