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Team Operations Manager

2 months ago

MagstattleBas, Grand Est, United States Cold Stone Creamery Full time

Job Summary:

Cold Stone Creamery is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing our team members to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Train and coach employees to ensure they have the skills and knowledge to provide excellent customer service and meet sales targets.
  • Delegate tasks and responsibilities to team members and provide regular feedback and coaching to ensure they are meeting their goals.
  • Hold team members accountable for their performance and take corrective action when necessary.
  • Ensure that team members are providing fast and friendly service to customers at all times.
  • Staff and schedule team members to ensure that we have the right people in the right place at the right time to meet customer demand.
  • Ensure that cash handling procedures are followed at all times and that inventory levels are maintained to meet customer demand.
  • Work closely with the store manager to develop and implement strategies to drive sales growth and improve customer satisfaction.

Requirements:

  • Previous experience as an Assistant Manager or Team Leader in a fast-paced retail or food service environment.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong analytical and problem-solving skills.
  • Ability to work a flexible schedule, including evenings and weekends.