Scheduling Team Lead

22 hours ago


Watertown, Massachusetts, United States Oral & Facial Surgery Centers of Massachusetts Full time
Job Summary

We are seeking a highly skilled and organized Scheduling Coordinator to join our team at Oral & Facial Surgery Centers of Massachusetts. As a key member of our administrative staff, you will play a critical role in ensuring seamless patient care and efficient practice operations.

Responsibilities
  • Patient Communication: Provide exceptional customer service to patients, referring offices, and team members via phone, in-person, or electronic communication.
  • Scheduling: Schedule appointments to optimize patient satisfaction, provider time, and effective use of exam and treatment rooms.
  • Chart Preparation: Prepare daily schedules for each provider and maintain accurate patient charts.
  • Office Management: Maintain a clean and organized reception area, manage patient flow to reduce wait times, and assist patients as needed.
  • Confidentiality: Ensure confidentiality of all information in accordance with HIPAA regulations.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of customer service experience required.
Skills and Abilities
  • Dental Terminology: Understanding of basic dental terminology.
  • Customer Service: Friendly, inviting, and professional personality and presence.
  • Office Skills: Basic office skills such as typing and filing.
  • Organizational Skills: Good organizational skills and attention to detail.
Benefits

We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience, along with a comprehensive benefits package, including:

  • Medical (including Virtual Care), Dental, and Vision Coverage
  • Employee Assistance Program (EAP)
  • Uniforms/Scrubs provided
  • Competitive pay, Bonus potential, and annual merit reviews
  • 401(k) Plan w/Company Match
  • Health Savings Account (HSA) with HDHP health plans
  • Life Insurance
  • Basic and Supplemental Life Insurance
  • Spouse and Child Life Insurance
  • Time Off, Disability And Leave Of Absence
  • Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
  • Long and Short Term Disability Plans


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