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Epic Classroom Facilitator
2 months ago
Apex Systems is a premier technology services organization that leverages industry expertise to provide solutions that align with our clients' digital aspirations.
Apex is currently seeking an Epic Classroom Proctor. Interested candidates are encouraged to submit their updated resumes to Liz Papell, Professional Recruiter.
Position Overview:
The ideal candidate will possess outstanding customer service and communication abilities, both written and verbal. A background in technical training and/or IT support is essential. The capacity to manage multiple tasks is crucial, as you will be the primary responder to incoming customer inquiries. Candidates should demonstrate the ability to work autonomously, prioritize tasks effectively, and manage time efficiently while being a collaborative team member.
Key Responsibilities:
- Welcome end users and assist them in logging into Teams sessions, ensuring they are equipped for success. Create a positive initial experience for users during training.
- Act as the primary contact for any IT/network, printing, or classroom-related issues.
- Adhere to established protocols for resolving issues during classroom events.
- Escalate urgent matters to the appropriate leadership.
- Ensure the smooth operation of classes and monitor students during remote instruction.
- Uphold classroom protocols.
- Provide a summary of the day's activities to training leadership.
- Manage seat reservations and a shared email inbox for the designated site.
Qualifications:
- Exceptional soft skills, including strong customer service, communication, and interpersonal abilities.
- Familiarity with Epic or similar Electronic Health Record (EHR) systems.
- Experience in a healthcare or clinical environment.
Preferred Qualifications:
- Level 1 IT support and troubleshooting experience.
Additional Benefits:
Eligible candidates will receive benefits through Apex during the contract period, including 401K, medical/health benefit options, a W2 hourly rate, weekly pay, and direct deposit.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate based on race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with applicable law. If you require an accommodation in using our website for a search or application, please contact our Employee Services Department.
