About the Role

The Alterations Specialist position at The Buckle, Inc. is a key role in delivering exceptional customer service and ensuring a seamless shopping experience for our guests. As a skilled tailor/seamstress, you will be responsible for performing a variety of operational tasks to support the execution of alterations in our stores.

Key Responsibilities

• Perform high-quality alterations on merchandise to meet guest expectations
• Follow ticket instructions and markings based on guest specifications
• Accommodate guests with on-the-spot alterations when requested by store leaders
• Meet deadlines and guest expectations for merchandise alterations

Operations and Logistics

• Work a flexible schedule, including mornings, evenings, and weekends, based on store and business needs
• Use Buckle-provided sewing machines and supplies to perform alterations
• Measure and mark alteration lines
• Pin altering folds or mark on cloth at seam to indicate alterations in progress
• Remove stitches from garments, using a ripper or razor blade
• Resew merchandise using a needle and thread or sewing machine
• Press merchandise, using a hand iron or steamer
• Repair defective merchandise
• Remove spots or stains from merchandise
• Record all work and follow through on the alteration log
• Record required alterations and instructions
• Uphold specified productivity guidelines, generally four jean alterations per hour
• Maintain a clean, organized, and stocked work area and inform a leader when additional supplies are needed
• Flexible with hours as they may fluctuate seasonally based on business need
• Open-minded for review on the amount of work that needs to be re-done
• Communicate any policy violations to store manager, district manager, and/or human resources in a timely, confidential manner
• Provide feedback to store manager, assistant manager, and floor leaders regarding merchandise handling concerns
• Understand and apply Buckle's Code of Ethics and all Buckle's policies, procedures, and handbook
• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit
• Special projects and other duties as assigned

Requirements

• High school diploma or general education degree (GED); or one to three months related sewing, fitting, and alteration experience and/or training; or equivalent combination of education and experience
• Must be 18 years of age or older

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the teammate is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The teammate is frequently required to walk; climb or balance, jump, and talk or hear. The teammate is occasionally required to sit. Physical ability to lift and maneuver 30lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate.