Financial Services Representative

3 weeks ago


Pittsburgh, Pennsylvania, United States Citizens Full time

Deliver exceptional customer experiences and make a real difference in the community as a Financial Services Representative with Citizens. This is a full-time opportunity to work in a dynamic branch environment, providing personalized advice and solutions to customers, and connecting them to our Bankers for the next step.

Key Responsibilities:

  • Greet customers in our lobbies and demonstrate how to use our mobile app, or our ATMs, to complete simple transactions.
  • Create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals.
  • Meet quarterly referral goals, and will confidently cash checks, process withdrawals and deposits.
  • Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations.

What You'll Get:

  • Meaningful Work & Relationships: Help customers with important financial decisions that impact their lives, like building a business, buying a house, paying for school or helping them realize their long-term financial goals.
  • Commitment to Community: Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
  • Career Opportunities, Reward, and Upskilling: See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
  • Exceptional Benefits: Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications:

  • High School Degree or GED: A high school degree or equivalent is required.
  • Minimum of 1 Year Demonstrated Customer Experience: At least one year of experience in a customer-facing role, recommending and referring products and services to customers.
  • Strong Listening and Communication Skills: Excellent listening and communication skills are essential for building strong relationships with customers.
  • Ability to Work Branch Hours: Ability to work branch hours, which can include weekends and evenings.

Estimated Salary: $17 - $25 per hour, based on experience and qualifications.

Background Check: Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks.



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