Residential Support Specialist

4 days ago


Grand Rapids, Michigan, United States Equity LifeStyle Properties Full time

Equity LifeStyle Properties is a leading provider of manufactured housing and resort communities. We're seeking an experienced Residential Support Specialist to join our team in Grand Rapids, Michigan. As a key member of our operations department, you'll provide exceptional service to appraisal customers through phone and email communication, while assisting our national network of field inspectors in the completion of their home inspections.

Job Summary:

The ideal candidate will have a minimum of 3 years of customer service, administrative or related business experience, with a strong attention to detail and excellent organizational skills. You'll be responsible for providing customer service and account management support, answering customer phone calls and emails, explaining appraisal products and assisting customers in selecting the right services for their needs.

Key Responsibilities:
  • Provide customer service and account management support to appraisal customers
  • Answer customer phone calls and respond to emails in a timely manner
  • Explain appraisal products and assist customers in selecting the right services for their needs
Requirements:
  • Minimum 3 years of customer service, administrative or related business experience
  • Strong attention to detail and excellent organizational skills
  • Ability to multitask in a fast-paced working environment
  • Computer proficiency with office suite and other business software
Salary & Benefits:

The salary for this position is $45,000 - $55,000 per year, depending on experience. We also offer a comprehensive benefits package including medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.


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