Host Ambassador

We are seeking a charismatic and attentive Host to join our team at T.G.I. Friday's. As a Host, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.

• Greet Guests: Welcome guests warmly and make them feel at ease, ensuring a positive first impression of our restaurant.
• Seat Guests: Use visual cues to seat guests in either the bar or dining area, depending on their preference.
• Inform Guests: Inform guests of current promotions and who will be serving them, ensuring a smooth handoff to the service staff.
• Answer Calls: Promptly answer incoming calls to the restaurant and provide appropriate service.
• Manage Flow: Manage the flow of guests into the dining and bar areas, providing accurate wait times to incoming guests if necessary.
• Tend to Special Needs: Tend to special guest needs and requests, ensuring a high-quality service experience.

• Influences: Identify and handle special needs or requests from guests, ensuring a seamless experience.
• Expedient Seating: Ensure expedient seating of guests, prioritizing their needs.

• Follows Service Standards: Follows T.G.I. Friday's service standards for greeting guests.
• Consistently Meets Responsibilities: Consistently meets the key responsibilities and accountabilities outlined above.
• Guest Satisfaction: Achieve high guest satisfaction scores, ensuring a positive experience for all guests.

• Communication Skills: Must be able to carry natural conversations with guests without sounding scripted or intrusive.
• Menu Knowledge: Must be able to read menus and understand guest requests.
• Clear Communication: Must be able to articulate clear greetings and farewells to guests, as well as understand requests for assistance.
• Teamwork: Must be able to clearly communicate guest needs to wait staff, bussers, managers, and other team members.
• Physical Demands: Must be able to hear well in a loud environment, walk and stand during entire shift, and reach, bend, stoop, and wipe as needed.

• Passion for the Guest: Creates a seamless guest experience by being the face of the door, welcoming guests, and enthusiastically meeting their needs.
• Communication: Keeps the lines of communication positive, open, and productive, ensuring a smooth experience for all guests.
• Flair and Salesmanship: Keeps it fun and keeps it real, seeking opportunities to sell others on the whole T.G.I. Friday's experience.
• Reliability and Accountability: Works hard, carefully follows direction and established guidelines, and delivers quality results.
• Flexibility and Stress Tolerance: Knows that anything can and will happen and is willing to mix things up anyway, adapting to changing needs and situations.
• Teamwork and Collaboration: Fuels an environment where everyone pitches in and gets along, promoting cooperation, respect, and acceptance of all team members.