Senior Telecommunications Engineer

1 week ago

Paris, Île-de-France, United States ConsultNet Full time

Position: Senior Telecommunications & Network Engineer
Location: 100% onsite
Employment Type: Direct Hire
Salary Range: $130,000 to $145,000 per year

The Telecommunications and Network Infrastructure Specialist will undertake a variety of responsibilities that encompass the configuration, oversight, and upkeep of telecommunication systems and network infrastructure. This position also includes monitoring, troubleshooting, and documentation tasks, alongside collaboration with different departments and external vendors.



Key Responsibilities:
  • Configuration & Management: Oversee the setup, management, and maintenance of telecommunication and network systems, including routers, switches, firewalls, and related equipment.
  • Monitoring & Maintenance: Ensure systems are operating at peak performance through regular monitoring and maintenance activities, including backups and updates.
  • Troubleshooting: Identify and resolve issues pertaining to telecommunication and network systems.
  • Documentation: Create and maintain detailed documentation for all communication systems, including disaster recovery protocols.
  • Collaboration & Vendor Management: Engage with vendors to implement solutions and ensure systems meet business requirements.
  • Support & Training: Provide after-hours support, train personnel, and act as a primary contact for telephony-related issues.


Requirements:
  • Experience: Minimum of 5 years in Network & Telephony systems, with specific expertise in Cisco, Genesys Telecommunications, and Mitel systems, particularly in contact center settings.
  • Technical Skills: Proficiency in VoIP technologies and internal telephone support, especially in managing call queues, flows, and reporting.
  • Soft Skills: Strong verbal and written communication abilities, capacity to collaborate in a dynamic environment, and experience in staff training.


Bonus Skills:
  • Education: A Bachelor's degree in a technology-related field is preferred but not mandatory.
  • Certifications: Genesys Cloud CX certifications (Admin, Agent, Architect), Cisco certifications (CCNP, CCIE).
  • Experience: Familiarity with Genesys Cloud.

This role is essential for ensuring the seamless operation of the company's telecommunication and network infrastructure, requiring a candidate with a robust technical foundation and the ability to perform under pressure.

ConsultNet is a leading provider of technology talent and solutions, offering a range of services including project services, contract-to-hire, direct placement, and managed services both onshore and nearshore. With over 25 years of experience, we have created rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

We are committed to equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, protected veteran status, or any other status protected by law.

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