Senior Logistics Coordinator
2 weeks ago
We are seeking a skilled Senior Logistics Coordinator to join our team at Ryder System.
About the Role
The Senior Logistics Coordinator will be responsible for managing customer satisfaction by developing, maintaining and managing relationships between internal field operations and their assigned clients.
Key Responsibilities
- Customer Communication: Proactively and regularly communicate with customers to ensure their needs are met and expectations are exceeded.
- Reporting and Presentations: Provide regular reporting and presentations as requested by customers and internal stakeholders, including cost studies, measurement tools, key performance indicators and utilization studies.
- Capacity Forecasting: Engage in daily, weekly and season capacity forecast planning and execution with the customer.
- New Business Onboarding: Lead implementation efforts for the successful onboarding of new business and clients, providing start-up assistance, equipment resets, driver hiring requests, system implementation and customer-specific process training.
- Contract Renewals and Rate Increases: Prepare operating assumptions for the account to support contract renewals and rate increases.
- Key Performance Indicators: Assist leadership in overseeing the execution and implementation of Key Performance Indicators and supporting recommendations to drive out costs and add value to the customer.
- Relationship Building: Cultivate relationships with external carriers regarding freight availability, service issues and increasing market capacity while maintaining communication with internal teams to increase volume opportunities.
- Team Management: Manage exempt and non-exempt employees.
- Invoicing and Reporting: Ensure accurate and timely invoicing and reporting is provided to the customer and engage with the customer to resolve any issues.
- Additional Responsibilities: Perform other duties as assigned.
Required Skills and Qualifications
- Bachelor's Degree: A bachelor's degree in Finance, Business Administration/Management/Communication or Transportation/Logistics is required.
- Experience: Three (3) years or more in finance or transportation/logistics, preferred. Three (3) years or more in customer experience and account management, preferred. Three (3) years or more in dedicated transportation, preferred.
- Proficiency: Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required.
Benefits
- Comprehensive Benefits Package: We offer a comprehensive benefits package, including medical, prescription, dental, vision, life insurance and disability insurance options.
- 401(K) Savings Plan: Our 401(k) savings plan includes a company match.
- Performance-Based Annual Cost of Living Increases: We offer performance-based annual cost of living increases.
About Ryder System
Ryder System is a world-class, Fortune 500 organization with over 85 years of experience in logistics, transportation and supply chain services.
Compensation
The estimated salary for this position is $87,000 - $92,000 per year, based on industry standards and location.
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