IT Service Desk Analyst

3 days ago


Sheboygan, Wisconsin, United States Barry-Wehmiller Companies Inc Full time
About Us:

Barry-Wehmiller is a global leader in engineering consulting and manufacturing technology for the packaging, corrugating, and paper-converting industries. Our company is built on a people-centric approach, blending leadership with disciplined operational strategies and purpose-driven growth. This approach has enabled us to become a $3 billion organization with nearly 12,000 team members united by a common goal: to use the power of business to build a better world.

Job Summary:

The Enterprise IT Service Desk Analyst plays a critical role in providing exceptional customer support to our internal customers. This position involves assisting customers with PC and mobile device-related challenges, including incident resolution, installation, diagnosis, repair, maintenance, and upgrading. The successful candidate will strive to exceed customer expectations by providing solutions through various means, including in-person, remote, and email support.

Key Responsibilities:
  • Provide world-class customer support and resolve support issues efficiently.
  • Migrate and deploy PCs and PC images, ensuring seamless transitions.
  • Communicate effectively in a global support team environment.
  • Respond to ticketing incidents by priority and assignment, ensuring timely resolution.
  • Support customers through superb communication, including in-person, phone, and email interactions.
  • Fully document resolution and communication history in incident tickets.
  • Convert resolutions to knowledge base documents to share with team members.
  • Diagnose, analyze, and resolve PC and software problems through incident ticketing systems.
  • Analyze root causes and implement corrective solutions.
  • Deploy new equipment to customers, from unpacking to delivery.
  • Collaborate with the infrastructure team to ensure efficient operations.
  • Assist in resolving issues with customers on server-based software products.
  • Ensure the latest security settings, antivirus, and application patches are applied on PCs.
  • Use tools and applications for monitoring PC performance and providing performance statistics and reports.
  • Maintain inventory of all hardware and software.
  • Contact third-party support and PC equipment vendors when necessary.
  • Maintain knowledge of current IT trends and advancements.
  • Work full-time, five days a week, in an in-office position, with on-call availability and some evening and weekend hours, and occasional travel required.
Requirements:
  • An associate degree in business administration, computer science, or management information systems is a plus.
  • Three or more years of related work experience.
  • A+ certification is desired.
  • Experience working in a team-oriented, collaborative environment.
Equal Opportunity Employer:
Barry-Wehmiller is an equal opportunity employer and welcomes applications from diverse candidates. We recognize that people bring a wealth of experience and talent beyond technical requirements. If your experience is close to what we're looking for, please consider applying. We're committed to creating a workplace that values diversity and inclusion. Please let us know if you require reasonable accommodations during the interview process.

  • Sheboygan, Wisconsin, United States Barry-Wehmiller Companies Inc Full time

    About Us:Barry-Wehmiller is a global leader in engineering consulting and manufacturing technology. Our mission is to build a better world through business. We strive to provide exceptional service to our customers and employees alike.Job Description:The IT Service Desk Analyst will be the face of our IT department, providing top-notch support to our...


  • Sheboygan, Wisconsin, United States Barry-Wehmiller Companies Inc Full time

    About the RoleThe Enterprise IT Service Desk Analyst's position is a key component of our organization's IT infrastructure. As a member of our global support team, you will be responsible for providing exceptional customer service to our internal customers.Key ResponsibilitiesCustomer Support: Provide world-class customer support, resolving incidents and...


  • Sheboygan, Wisconsin, United States Barry-Wehmiller Companies Inc Full time

    About the RoleThe Enterprise IT Service Desk Analyst's role is to provide exceptional support to our internal customers. This includes resolving incidents related to PC and mobile device challenges, installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use.Key ResponsibilitiesProvide world-class customer...


  • Sheboygan, Wisconsin, United States Blue Harbor Resort & Conference Center Full time

    Job Title: Front Desk Agent- 2nd ShiftAt Blue Harbor Resort & Conference Center, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team on the 2nd shift. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key Responsibilities:Welcome...

  • Night Auditor

    1 month ago


    Sheboygan, Wisconsin, United States Blue Harbor Resort & Conference Center Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Night Auditor to join our team at Blue Harbor Resort & Conference Center. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our front desk and accounting processes.Key ResponsibilitiesClosing and Opening Procedures: Close out the current operating day and...


  • Sheboygan, Wisconsin, United States Sheboygan Resort Operat Full time

    Job SummaryWelcome to Sheboygan Resort Operat, where we strive to provide exceptional guest experiences. As a Front Desk Agent- 2nd Shift, you will play a vital role in ensuring our guests feel welcome and well-cared for.Key ResponsibilitiesWelcome and register guests, ensuring a smooth and efficient check-in process.Direct guests to their rooms, providing...

  • Chemical Analyst

    2 weeks ago


    Sheboygan, Wisconsin, United States Actalent Full time

    Job Title: Chemical AnalystAbout the RoleThe Chemical Analyst will be responsible for conducting daily quality control testing of incoming samples and raw materials. This role involves verifying batches produced by the production team to ensure accuracy and quality. The job will consist of 90% laboratory testing and 10% floor sampling and environmental...


  • Sheboygan, Wisconsin, United States Accuity Full time

    {"title": "Business Systems Analyst Intern", "description": "Join Our Team at AccuityWe are seeking a highly motivated and detail-oriented Business Systems Analyst Intern to support our cutting-edge operational systems, processes, and strategies. As a Business Systems Analyst Intern, you will have the opportunity to acquire fundamental business knowledge and...

  • Business Analyst

    3 days ago


    Sheboygan, Wisconsin, United States Sheboygan County, WI Full time

    Job SummaryWe are seeking a highly skilled Business Analyst to join our team at Sheboygan County, WI. As a key member of our Health and Human Services department, you will play a critical role in analyzing and improving business processes, identifying areas for cost savings, and implementing new software systems.Key ResponsibilitiesAnalyze and improve...


  • Sheboygan, Wisconsin, United States Accuity Full time

    Business Systems Analyst Intern OpportunityAcuity is seeking a highly motivated and detail-oriented Business Systems Analyst Intern to support the development and implementation of cutting-edge operational systems, processes, and strategies. As a key member of the Business Consulting Department, you will have the opportunity to acquire fundamental business...


  • Sheboygan, Wisconsin, United States Blue Harbor Resort & Conference Center Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Bell Services Attendant to join our team at Blue Harbor Resort & Conference Center. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless arrival and departure experience for our guests.Key ResponsibilitiesGuest Service:...


  • Sheboygan, Wisconsin, United States Sheboygan County, WI Full time

    Job SummaryWe are seeking a highly skilled Business Analyst to join our team at Sheboygan County, WI. As a Business Analyst, you will play a critical role in analyzing and improving business processes, identifying areas for cost savings, and implementing new procedures to enhance efficiency and productivity.Key ResponsibilitiesSupervise and coordinate the...


  • Sheboygan, Wisconsin, United States Accuity Full time

    Job Opportunity at AccuityWe are seeking a highly motivated and detail-oriented individual to join our team as a Business Systems Analyst Intern. This role will provide an opportunity to gain hands-on experience in supporting cutting-edge operational systems, processes, and strategies.Key Responsibilities:Conduct research and data collection to support...


  • Sheboygan, Wisconsin, United States Blue Harbor Resort & Conference Center Full time

    Bell Services Attendant Job SummaryWe are seeking a highly skilled and customer-focused Bell Services Attendant to join our team at Blue Harbor Resort & Conference Center. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable experience for our guests.Key...


  • Sheboygan, Wisconsin, United States Blue Harbor Resort & Conference Center Full time

    Job Title: Bell Services AttendantAt Blue Harbor Resort & Conference Center, we are seeking a highly motivated and customer-focused Bell Services Attendant to join our team.Job Summary:We are looking for a professional and service-oriented individual to provide exceptional guest service and support to our guests during their stay. As a Bell Services...


  • Sheboygan, Wisconsin, United States Festival Foods Full time

    About Festival FoodsFestival Foods is a Wisconsin-based family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value.Job SummaryThe Guest Service Representative position is responsible for the operations of the Guest Service Department, leadership of associates, and...


  • Sheboygan, Wisconsin, United States Festival Foods Full time

    About Festival FoodsWe are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities we serve and providing guests with exceptional service and value. Our mission is to be the best grocery store in the state of Wisconsin, and we're looking for talented individuals to join our team.Job SummaryThe Guest Service...


  • Sheboygan, Wisconsin, United States Sheboygan Resort Operat Full time

    Job SummaryWelcome and serve guests by providing an exceptional guest experience at Sheboygan Resort Operat.Key ResponsibilitiesWelcome guests by greeting, answering questions, and responding to requests.Register guests by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing...


  • Sheboygan, Wisconsin, United States Sheboygan Resort Operat Full time

    Job SummaryWelcome and serve guests by providing an exceptional guest experience at Sheboygan Resort Operat.Key ResponsibilitiesWelcome guests by greeting, answering questions, and responding to requests.Register guests by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing...


  • Sheboygan, Wisconsin, United States Sheboygan County, WI Full time

    {"Job Title": "Business Analyst", "Job Summary": "We are seeking a highly skilled Business Analyst to join our team at Sheboygan County, WI. As a Business Analyst, you will play a critical role in analyzing and improving business processes, identifying areas for cost savings, and implementing new systems and procedures.Responsibilities:* Supervise and...