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Parts Order Specialist

2 months ago

Bridgeton, Missouri, United States Hussmann Full time
Job Summary

We are seeking a highly organized and detail-oriented Performance Parts Representative to join our team at Hussmann. As a key member of our Performance Parts Department, you will be responsible for supporting our efforts by entering quotes/orders and providing tracking information to both internal and external customers.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service to internal and external customers via phone and email.
  • Order Processing
    • Process orders for shipments, including complete entry of customer and transaction data to ensure correct recording of order.
    • Utilize Hussmann's Parts Oracle System to capture customer information and generate proposals.
  • Inventory Management
    • Qualify customers for urgency and history of business transactions.
    • Communicate and coordinate opportunities between Equipment Sales teammates.
    • Monitor and complete the Warranty Parts Order and Tracking.
    • Work with Category Analysts to offer inventory stock suggestions to meet customer needs.
  • Department Support
    • Assist in department projects, which may include shared mailbox.
Requirements
  • Education
    • High School Diploma required; Bachelor's Degree preferred.
  • Experience
    • 2+ years of customer engagement experience; 6 months of inside sales experience servicing clients via phone or email preferred.
    • 1 year of proven Hussmann or relevant industry experience supporting client categories via phone or email.
  • Skills
    • Proficient in Word, Excel, Outlook, Adobe Acrobat, and Internet Explorer.
    • BSS experience preferred.
    • Advanced verbal and written communication skills.
    • Ability to develop and maintain an organized and repeatable sales and ordering process.
    • Enthusiasm for customer service and a sense of urgency.
    • Ability to prioritize and reprioritize quickly.
    • Ability to thrive in a fast-paced environment.
What We Offer

Hussmann offers a comprehensive benefits package, including comprehensive insurance plans, 401(k) with company matching contribution, tuition reimbursement program, life/disability insurance, family leave, Panasonic employee discounts, paid vacation and holidays, wellness program, identity protection, community stewardship, employee assistance program, and more.