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Restaurant Operations Manager

1 month ago

Opelousas, Louisiana, United States Wendy's Full time
Job Summary

The Assistant General Manager at Wendy's is a key role that requires exceptional leadership skills, operational expertise, and a passion for delivering exceptional customer experiences. As a servant leader, you will model the behavior you expect from your team, focusing on developing and empowering them to achieve operational excellence.

Key Responsibilities
  • Develop Servant Leaders: Foster a culture of servant leadership, where team members are empowered to take ownership and make decisions.
  • Create Memorable Experiences: Develop and implement strategies to create a welcoming and engaging environment for guests, ensuring a high-quality service experience.
  • Administration: Balance operational and financial goals with the need to provide a high-quality employee and guest experience.
Essential Functions
  • Welcoming New Team Members: Provide comprehensive training and onboarding to ensure new team members are equipped to succeed.
  • Leading Inspiring Team Huddles: Motivate and inform the team through regular huddles, ensuring everyone is aligned and focused on achieving goals.
  • Ensuring Ongoing Training and Coaching: Provide regular feedback and coaching to help team members develop their skills and capabilities.
  • Building Capability of Shift Supervisors: Prepare shift supervisors for their next level of responsibility, ensuring they have the skills and knowledge to succeed.
  • Consistently Thanking the Team: Recognize and reward team members for their hard work and contributions.
  • Actively Coaching Brand Service Behaviors: Train, observe, provide feedback, and celebrate team members' progress in delivering exceptional customer experiences.
  • Monitoring Speed of Service: Ensure delivery of guest expectations by monitoring and improving speed of service.
  • Ensuring a Welcoming and Clean Restaurant: Maintain a clean and welcoming environment, ensuring a positive experience for guests.
  • Ensuring Product Quality and Operations Standards: Consistently deliver high-quality products and meet operational standards.
  • Partnering with the Restaurant General Manager: Collaborate with the Restaurant General Manager to develop action plans to improve guest metrics.
  • Reviewing Sales and Scheduling: Ensure Quality, Service, and Cleanliness (QSC) standards are met by reviewing sales and scheduling.
  • Ensuring Accuracy of Daily Numbers: Verify accuracy of daily numbers, cash handling, and HACCP logs.
  • Reviewing Inventory Efficiencies: Create product orders and evaluate inventory efficiencies to optimize operations.
  • Evaluating and Implementing Cost Controls: Monitor and implement cost controls to ensure operational efficiency.
  • Monitoring People Charts and Production Planning: Make necessary adjustments to people charts and production planning to optimize operations.
  • Creating and Monitoring Schedule: Develop and manage schedules to ensure adequate staffing and minimize labor costs.
  • Implementing Action Plans: Develop and implement action plans to address employee needs and operational assessments.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of 1-2 years supervisory experience required.
Additional Eligibility Qualifications
  • Excellent Guest Service Skills: Ability to provide exceptional guest service and resolve issues in compliance with Wendy's standards.
  • Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Ability to Communicate Effectively: Ability to communicate effectively with guests and team members.
  • Ability to Resolve Issues: Ability to resolve issues in compliance with Wendy's standards.
  • Ability to Keep Employees Motivated: Ability to keep employees motivated, resolve conflicts, and make hard decisions.
  • Availability: Available to work all shifts, including open, close, weekends, and holidays.
  • Age Requirement: Must be 18 years of age or older.
Physical Demands
  • Lifting: Must be able to lift up to 50 pounds of force frequently to move objects.
  • Carrying: Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds.
  • Handling: Consistently handles product preparation.
  • Kneeling: Ability to kneel to utilize proper lifting procedures and to open safe.
  • Lifting for Product Preparation: Consistently lifts for product preparation, stocking, and inventory.

EEOC Statement: Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. All resumes are held in confidence. Must be eligible to work in this country and pass a background investigation.