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Senior Systems Engineer

1 month ago

Alpharetta, United States NovaTech Full time

Novatech is a leading provider of IT, Print, Cloud, and Security solutions for organizations across the country.

We are expanding our nationwide presence and entering new markets across the US. This growth has created opportunities for talented tech professionals to contribute to our team.
Imagine working for a company that values innovation, teamwork, and entrepreneurship. Novatech has been recognized as an industry leader and a "Best and Brightest Company to work for."

Technical Solutions Expert

in our Alpharetta, GA marketplace

Qualified candidates will be self-motivated, multitasking, proactive individuals who can anticipate and prevent problems, as well as quickly and intuitively solve new challenges.

Qualifications

Managed Service Provider experience is required
Certifications in networking and routing topologies are highly desired - Fortinet, SonicWall, Cisco, Net+, VLANs
8+ years of experience in a core technical area
12+ years' experience in an IT department

Experience with the following technologies:
VMware, Microsoft RDS, Microsoft Server Operating Systems SAN
Excellent analytical skills and problem-solving abilities
Excellent professional communication skills, including excellent oral and written skills

Responsibilities:
Be a contributing member of the highest escalation team on the support desk
Troubleshoot server, storage, routing, networking, and connectivity issues in live production environments
Understanding and troubleshooting problem/incident
Incident resolution
Documenting resolution of incident
Determining incident root cause
Making recommendations and defining action plans
Mentoring, sharing best practices, and lessons learned
Assisting and providing guidance to peers
Assisting in improving the overall customer service experience
Novatech, Inc

Offers:
Market competitive salary based on experience
Mileage reimbursement program
Comprehensive benefit package, including medical, prescription, dental, vision, life insurance, and other supplemental coverage
401(k) plan with matching company contribution
Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays, and Parental Leave
$300 per year to contribute to achieving your personal wellness and fitness goals
Employee Recognition Program

Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants.

We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.