Dental and Vision Customer Care Specialist
5 days ago
About SKYGEN USA
At SKYGEN USA, we pride ourselves on delivering exceptional customer service and support to our clients and their members. Our team is dedicated to making a positive impact in the lives of our customers, and we are seeking a highly skilled and motivated individual to join our team as a Dental and Vision Customer Care Specialist.About the Role
This position is responsible for providing exceptional customer service to dental and vision callers. The successful candidate will be responsible for answering calls, resolving issues, and providing information regarding eligibility, benefit coverage, authorizations, claims, and assisting with locating a provider in the caller's area. The ideal candidate will have strong problem-solving skills, excellent communication and listening skills, and the ability to work in a fast-paced environment.About You
To be successful in this role, you will need to have at least one year of job-related customer service experience within the dental, vision, or medical industry. Previous experience working in a virtual environment is also preferred. You will also need to have a basic understanding of dental, vision, and/or medical insurance terminology. Additionally, you should have strong data entry/typing skills, strong navigation skills, and the ability to multi-task. Finally, you must have a high school diploma or equivalent and a valid driver's license.Responsibilities
The responsibilities of this position include servicing dental and vision callers, utilizing knowledge of claim adjustments and resubmission processes to determine appropriate resolutions, providing feedback to Provider Relations staff on high-level claim issues, supporting enrollment activities, acting as a liaison between our organization and the client's Member Services staff, and recognizing provider questions that could be handled through the use of the provider web portal and providing education to these callers on the benefits of utilizing the technology available.What We Offer
We offer a competitive salary range of $32,461.00 - $48,691.00, depending on experience, plus additional benefits including paid training, health insurance, 401(k), and opportunities for career growth and development. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.-
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