Restaurant Operations Manager

3 days ago


Baraboo, United States Great Wolf Resorts Full time
Restaurant Supervisor Job Description

At Great Wolf Resorts, we are seeking a highly motivated and experienced Restaurant Supervisor to join our team. As a Restaurant Supervisor, you will play a critical role in ensuring exceptional hospitality and overseeing restaurant operations and personnel.

Key Responsibilities:
  • Coordinate the work of restaurant staff to ensure efficient operations and meet all set standards.
  • Provide administrative support for front-of-house operations, including scheduling, payroll, reservations, inventory, receiving, and personnel-related matters.
  • Interact with guests and pack members, provide feedback to staff throughout their shift to ensure quality service, and work with management to investigate and resolve guest concerns.
  • Assist with the overall operation of the restaurant, including Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance.
  • Ensure that restaurants are sanitized, cleaned, stocked, and set up correctly for opening and that they remain that way throughout the shift.
  • Communicate with fellow supervisors through various shifts to ensure successful operations of the restaurant.
  • Identify and report any out-of-order equipment to management for repair.
  • Support management in staff performance-related matters, including employee reviews, corrective action, investigations, conflict resolution, and more.
  • Assist with the coordination and execution of birthday parties.
  • Protect the establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
Requirements:
  • Some high school education or equivalent.
  • 1+ year of previous experience in a food service team lead capacity or leadership role.
  • 1+ year of utilizing Point-of-Sale (POS) technology.
  • Basic mathematical skills as they apply to cash handling.
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and holidays as needed.
  • Successful completion of a criminal background check and drug screen.
Preferred Qualifications:
  • Prior experience with Micros POS.
  • Serve-Safe and/or TIPS certification.
  • Proven teamwork.
  • Projects a professional image that inspires trust and confidence.
  • Enthusiastic and positive energy.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging role, please apply today



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