Infrastructure Engineer

4 days ago

New York, New York, United States Kustomer Full time
About Kustomer

Kustomer is a leading conversational CRM platform that empowers businesses to deliver exceptional customer experiences. Our platform is built with intelligent tools such as AI and Automation, allowing businesses to operate with greater efficiency and provide personalized service to customers across any channel. We're committed to creating an inclusive environment where everyone can thrive and do great work together.

About the Role

We're seeking an experienced Infrastructure Engineer to join our Foundation team. As an Infrastructure Engineer at Kustomer, you will be responsible for building and maintaining scalable, highly available systems that support our growing business. You will work closely with our engineering team to design, develop, and deploy infrastructure solutions that meet our business needs. This role requires a strong understanding of cloud infrastructure, distributed systems, and scalability principles. You will have the opportunity to work on a wide range of projects, from building new infrastructure components to improving existing ones. We're looking for someone who is passionate about infrastructure engineering, has a strong technical background, and is able to communicate effectively with both technical and non-technical stakeholders.

Responsibilities

• Analyze, design, develop, maintain, and improve software infrastructure and platform to expand its automation capabilities
• Automate the deployment of testing, staging, and production environments
• Improve the efficiency of development testing
• Measure, report, and drive improvements on scalability, performance, and availability
• Respond to on-call alerts when the system is experiencing issues
• Refactor platform services and code as-needed
• Lead, plan, and execute large-scale system migrations
• Participate in cross-team initiatives to drive engineering best-practices
• Collaborate with the InfoSec team to drive compliance, observability, and automation for the security of our platform

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or relevant technical field
• 8+ years of experience building and managing large-scale, highly available, distributed web applications
• Strong AWS experience managing infrastructure in a secure, highly available, automated fashion
• Strong background in Linux/Unix administration, networking, DNS, REST, etc.
• Experience with NoSQL to SQL database migrations across application and infrastructure
• Experience with managing large Lucene-based search systems such as Elasticsearch
• Experience with infrastructure as code and managing Terraform configurations in a sustainable and scalable way
• Experience with observability tools (ELK/Prometheus/Coralogix/distributed tracing)

Nice to Have

• Experience designing sharding configurations for databases
• Experience developing internal tools for others
• Experience creating SLAs, SLOs, SLIs

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits, including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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