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Cannabis Retail Associate

2 months ago

Chicago, Illinois, United States Acreage Holdings Full time


Why Choose Acreage Holdings?

Acreage Holdings, Inc. is a prominent player in the cannabis sector, known for its comprehensive operations across multiple states in the United States. Since its inception in 2011, Acreage has expanded its influence and continues to enhance its brands, including The Botanist, Superflux, and Prime, in both existing and emerging markets.

As a leader in the industry, we are committed to fostering a sustainable, diverse, equitable, and inclusive environment for both current and future generations. Our mission is to merge operational excellence with a deep passion for cultivating, producing, and distributing top-quality cannabis products. We aim to make quality cannabis accessible, inspiring individuals to recognize its positive impact in society.

About Our Culture:

At Acreage Holdings, we prioritize our people. We value continuous learning and development, encouraging innovation and a shared passion for the cannabis industry.

Position Overview (Dispensary Associate):

The Dispensary Associate plays a vital role in engaging with and educating patients and customers, both in-person and via phone. Responsibilities include maintaining accurate records, assisting with inventory and cash management, and collaborating with local service providers. Associates will receive training across various workstations within the facility, which encompass order fulfillment, point-of-sale operations, patient identification verification, and curbside service. We offer a supportive work environment along with a comprehensive benefits package, including medical, dental, vision, 401(k), life insurance, short- and long-term disability insurance, paid time off, holidays, and other leave options.

Key Responsibilities:
  • Welcome patients and customers in person or over the phone; manage appointment scheduling and oversee patient intake and renewal processes.
  • Ensure patient records are maintained in accordance with state regulations and company policies.
  • Provide information regarding legal matters and company policies to patients and customers.
  • Assist patients and customers in selecting suitable products; offer guidance on safe usage and other relevant aspects of cannabis.
  • Support Dispensary Leads, Assistant Manager, and Dispensary Manager with inventory and cash management on a daily and weekly basis.
  • Maintain a clean, safe, and inviting environment both inside and outside the facility.
  • Perform additional duties as assigned by the Dispensary Manager based on company needs.
Qualifications for Success:
  • High school diploma or equivalent.
  • Minimum of 2 years' experience in a fast-paced customer service environment, preferably in hospitality or retail.
  • Ability to pass a state-mandated background check.
  • Proficient in computer operations necessary for retail management (POS systems; Word; Excel; office equipment).
  • Familiarity with medical cannabis and its benefits is preferred but not mandatory.
  • Exceptional customer service skills, both in-person and over the phone.
  • Ability to thrive in a fast-paced environment while maintaining composure during stressful situations.
  • Demonstrated flexibility, adaptability, and ability to multitask.
  • Commitment to confidentiality and ethical standards.
  • Strong skills in cash management and inventory oversight.
  • Excellent written and verbal communication abilities.
  • Effective planning and prioritization skills.
  • Attention to detail and focus.
  • Ability to collaborate effectively as part of a team.