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Retail Sales Manager

2 months ago

Mechanicsville, Virginia, United States Commonwealth of Virginia Full time
Job Summary

We are seeking a highly skilled and experienced Sales Team Lead to join our team at the Commonwealth of Virginia. As a Sales Team Lead, you will be responsible for leading a team of sales associates and providing exceptional customer service to our customers.

Key Responsibilities
  • Lead and manage a team of sales associates to achieve sales goals and objectives
  • Provide exceptional customer service and ensure that customers have a positive experience in our stores
  • Manage sales floors and ensure that stores are well-organized and visually appealing
  • Maintain current knowledge of all products within the store and assist customers with their purchases
  • Assist store managers in ensuring that stores are kept clean and in sync with organizational procedures and protocols
  • Support replenishment activities to ensure constant stock availability and assist with floor sets, visual presentation, and signage placement
  • Act as a point of contact to address customer service issues and maintenance and vendor concerns
  • Provide support to the onboarding and continued training of sales associates and lead and model selling and customer service experience standards
  • Keep store and regional management apprised of general operations and any incidents
  • Complete required documentation for any occupational injuries or store incidents
  • Complete banking procedures and bank deposits (cash accountability, store security)
Requirements
  • At least six (6) months of customer service experience or equivalent combination of education, training, and work experience
  • Ability to effectively lift and physically maneuver at least 65 lbs on a repetitive basis
  • Frequent handling of merchandise and equipment such as handheld digital scanners, price guns, box cutters, two-wheel dollies, handcarts, and U-boats (six-wheel carts)
  • Ability to work a flexible schedule as business needs require
  • Ability to effectively collaborate, negotiate, influence, and network with diverse groups including senior leadership, management, external customers, vendors, and public officials
  • Reliable transportation; valid Driver's License to make bank deposits
  • Strong interpersonal and excellent communication skills
Preferred Qualifications
  • Experience working in the alcoholic beverage industry
  • High School diploma or GED
  • Proficiency in computer application usage
  • Retail, sales, and/or marketing experience and knowledge of retail operations, a working knowledge of and experience with inventory techniques and tasks, merchandise receipt, and merchandising and marketing techniques
  • Extensive customer service experience including assisting/educating customers on various products
  • Self-motivated with a positive attitude, ability to work independently and with a team, and a willingness to offer suggestions to enhance and optimize operational efficiencies
Equal Employment Opportunity

We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability.

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process.

All employment offers are contingent upon compliance with Form I-9 completion timeliness and confirmation of employment authorization by E-Verify and criminal history record checks are required prior to employment.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS).

Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability.