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Patient Care Specialist

2 months ago

New Port Richey, Florida, United States Trulieve Full time
About Trulieve

Trulieve is a leading provider of high-quality cannabis products and services. Our mission is to deliver exceptional patient care and provide a unique customer experience.

Job Summary

We are seeking a highly skilled and compassionate Patient Care Specialist to join our team. As a Patient Care Specialist, you will be responsible for guiding patients on their journey into cannabis, educating them on the benefits and potential side effects, and providing exceptional customer service.

Key Responsibilities
  • Provide Exceptional Customer Service: Respond to patient inquiries, address concerns, and provide solutions to ensure a positive experience.
  • Product Knowledge: Stay up-to-date on our products, including their benefits, potential side effects, and recommended usage.
  • Patient Education: Educate patients on the use of cannabis for medical purposes, including its potential benefits and risks.
  • Order Processing: Process patient orders in a timely and efficient manner, ensuring accuracy and attention to detail.
  • Team Collaboration: Work closely with our management team to ensure seamless communication and a high level of customer satisfaction.
Requirements
  • High School Diploma or Equivalent: Required.
  • Experience in Customer Service or Healthcare: Preferred.
  • Excellent Communication Skills: Ability to communicate effectively with patients, colleagues, and management.
  • Product Knowledge: Familiarity with cannabis products and their potential benefits and risks.
  • Attention to Detail: Ability to process orders accurately and efficiently.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Comprehensive Benefits: Medical, dental, and vision insurance, as well as a 401(k) plan.
  • Opportunities for Growth: Training and development opportunities to help you grow in your career.